08/06/2021
• Arabella Roden • Former editor
While a relatively niche category, the creative appeal and attractive margins of fancy colour diamonds mean they continue to punch above their weight for jewellers, writes ARABELLA RODEN.
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06/02/2020
• Peter Ryan
One of the most crucial elements of business is managing your employees – but the task must be handled with care, writes retail expert PETER RYAN.
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03/05/2018
• Russell Zimmerman
Sales and service have always been the backbone of retail. But as technology, the economy, the environment and social awareness change, so too must retailers and consumers. RUSSELL ZIMMERMAN explains how to keep up.
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19/10/2017
Gleaming white metals continue to shine. EMILY MOBBS discovers the truth about different alloy properties and new technical innovations.
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03/08/2017
• Emily Mobbs • Former Editor
It’s no secret that the watch market is saturated and gaining sales has become even more difficult with the advent of online and grey market retailing. EMILY MOBBS speaks with suppliers about how they are helping bricks-and-mortar jewellers improve service and win over consumers who are spoilt for choice.
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29/07/2016
• Emily Mobbs • Former Editor
The relationship between a man and his watch is as strong as ever. EMILY MOBBS investigates how retailers can appease current demands in this oh so competitive market.
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25/11/2015
• Francesca Nicasio
Customers come in all shapes and sizes. According to FRANCESCA NICASIO, staff who can identify the different types will have a greater chance at sales success.
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19/02/2015
• Coleby Nicholson
Retailers who decide to stock brands must do more than put product in store windows and displays. COLEBY NICHOLSON chats with suppliers about how best to leverage branded jewellery.
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21/01/2015
• Stephanie Chan • Staff Journalist
Collectible charm bangles have arrived. STEPHANIE CHAN profiles the latest contender in personalised jewellery and explains why retailers may want this new trend in their corner.
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26/08/2014
Retail experts worldwide have advised against approaching a customer with, “May I help you?” So why do jewellery store staff continue with the practice?
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29/07/2014
Selling jewellery these days takes a lot more than a pretty face. In an era where social media reigns supreme, the job of a brand ambassador is far more complex than simply looking good.
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18/07/2013
The ability to read and use body language can help a salesperson discern
whether a customer is ready to buy or ready to walk, according to
international body language expert Allan Pease.
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02/05/2013
• Jeff Salton • Assistant Editor
Pearl jewellery is ditching its old-fashioned image and adopting a revamped persona. Jeff Salton discovers reasons for the shift.
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21/02/2013
• Chris Morley
Consumers have radically changed in recent years but has your jewellery business evolved with the change, or are you losing sales? To increase sales you need to know what influences the “new consumer” to purchase.
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25/10/2009
• Coleby Nicholson
In less than five years, Pandora radically changed the Australian jewellery industry. COLEBY NICHOLSON says the success has not been limited to the designs.
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